Privacy policy

At BettyWesh, we respect your privacy and are committed to protecting the information you share with us when you shop with us or interact with our website. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

Information We Collect

  • Your name, phone number, email address, billing and delivery address, and order details.
  • Payment-related information needed to process purchases. Payment details may be handled by the payment provider and BettyWesh may not have access to your full payment credentials.
  • Information you provide when contacting us through our website, email, phone or WhatsApp.
  • Technical information about website use, such as device, browser, pages visited and information collected through cookies or similar technologies, where applicable.

How We Use Your Information

  • To process and fulfil orders and arrange delivery.
  • To communicate about orders, payments, delivery, returns and customer service.
  • To respond to questions and provide product or sizing assistance.
  • To improve our website, products and customer experience.
  • To prevent fraud, misuse or other activities that could harm customers or our business.
  • To send marketing communications where permitted and where you have chosen to receive them.

Sharing Your Information

We may share relevant information with service providers who help us operate the business, including payment processors, delivery and courier companies, website and technology providers, and other providers where necessary to fulfil your order. We do not sell your personal information to third parties.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and improve your shopping experience. Third-party services used by the website may also use cookies according to their own policies.

Data Security and Retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. We retain information only as long as reasonably necessary for the purposes described in this policy, including order, legal, accounting and business requirements.

Your Privacy Questions

For questions about personal information we hold about you, or requests for correction or deletion where applicable, contact +254 722 127 508 or beatykei@gmail.com.

Policy Updates

We may update this Privacy Policy from time to time. Any updated version will be posted on this page.