Shipping policy
Shipping & Delivery Policy
BettyWesh serves customers across Kenya and also ships to customers abroad. Delivery times and costs vary depending on location, delivery method, product availability, and the courier or shipping service used.
Kenya Deliveries
Orders within Kenya are delivered using available delivery or courier services. Estimated delivery time and applicable charges depend on destination and delivery method and will be communicated when the order is placed or processed.
International Deliveries
We also serve customers in the diaspora and may arrange international delivery depending on destination. International delivery times and costs vary by country. Customers must provide accurate recipient and delivery information.
Customs, Duties and Taxes
For international orders, the destination country may impose customs duties, import taxes, handling charges, or other fees. Unless expressly stated otherwise at purchase, these charges are the customer’s responsibility.
Order Processing
We aim to process orders promptly. Processing may take longer during busy periods, promotions, holidays, or when an item requires additional preparation. If there is a significant delay, we will make reasonable efforts to contact you.
Delivery Information
Customers are responsible for providing accurate delivery information. BettyWesh is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.
Delayed, Lost or Damaged Packages
If an order appears delayed, lost, or damaged during delivery, contact us as soon as possible. We will work with the relevant delivery provider to investigate and, where appropriate, help resolve the issue.
Contact
Call / WhatsApp: +254 722 127 508 | Email: beatykei@gmail.com