Refund policy
Return and Refund Policy
We want you to be happy with your BettyWesh purchase. Because our products are fashion items, we accept returns in certain circumstances and subject to the conditions below.
Return Period
You have 5 days after receiving your order to contact us and request a return. Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Conditions for a Return
To be eligible, the item should:
- Be unworn and unused.
- Be in the same condition in which you received it.
- Have original tags and packaging where applicable.
- Not have stains, perfume, washing, alterations, or damage caused after delivery.
- Be accompanied by proof of purchase or sufficient order details.
When We May Accept a Return
- You received the wrong item.
- The item arrived damaged or defective.
- There is a significant issue with the item that was not reasonably apparent at purchase.
- A return is otherwise approved by BettyWesh under this policy.
Change of Mind and Sizing
Where an item is not defective and you simply change your mind, choose the wrong size, or no longer want the item, a return or exchange may be considered at BettyWesh’s discretion, provided the item meets the return conditions. Please contact us as soon as possible.
Sale and Clearance Items
Items specifically marked sale, clearance, or final sale may not be eligible for return or refund unless defective, damaged, or incorrectly supplied.
Damaged, Defective or Incorrect Items
Please inspect your order when received. If you receive a damaged, defective, or incorrect item, contact +254 722 127 508 or beatykei@gmail.com promptly and, where possible, send clear photographs or video showing the issue. We will assess it and work toward an appropriate solution.
Return Shipping
If the return is due to an error on our part, such as sending the wrong item or an item that arrived damaged or defective, BettyWesh will advise on the appropriate return arrangements. For change-of-mind or customer-selected sizing returns, the customer may be responsible for return delivery costs.
Exchanges and Store Credit
Depending on the circumstances and availability, we may offer an exchange or store credit instead of a cash refund.
Refunds
Once an approved return has been received and inspected, we will notify you whether the refund is approved. Where approved, it will normally be made to the original payment method where practical and available. Processing times may vary by payment provider or financial institution.
International Returns
Customers outside Kenya should contact us before returning an item. International return shipping, customs charges, taxes, and other costs may apply depending on the circumstances and destination. We will confirm applicable arrangements before the return is sent.
Contact
Call / WhatsApp: +254 722 127 508 | Email: beatykei@gmail.com